Questions and answers about the tools that the AuPairWorld website provides to users for the optimal search for an au pair or host family.
What is AuPairWorld?
AuPairWorld is the world's leading au pair agency on the Internet. With AuPairWorld, you have the opportunity to find an au pair or host family directly and independently. In our section "How to use AuPairWorld" you get an overview of how you can use the platform as an au pair or host family to organize an au pair stay.More information about our services:
Does AuPairWorld offer any kind of local, on-the-ground support?
AuPairWorld does not provide this kind of support. However, our highly experienced team will gladly help you by phone or email should any difficulties arise during the au pair stay. You can reach us from anywhere in the world. Moreover, we provide many answers to questions concerning the au pair placement on our website.
We have found that a frank and open-minded conversation generally helps resolve most misunderstandings and conflicts between au pairs and host families. In this context, it is also a good idea for au pairs to ask their friends and family for advice. Thanks to email, Skype and phone service, au pairs can nowadays easily get in touch with their loved ones. While abroad, they can stay in touch with their friends and relatives without difficulty and turn to them if they need help in resolving problems that they encounter. Our team is certainly always gladly at your disposal by phone or email, should you need our help. We offer support in six different languages.
What is EasyFind?
The EasyFind is a feature only offered to registered users on AuPairWorld. It displays profiles of active au pairs or families who correspond to the search criteria of the respective user. Using EasyFind, au pairs and host families have the opportunity to list their search results according to relevance, registration date or last logins. The EasyFind is thus a key tool that helps users find and contact a matching au pair or host family easily and quickly.
What is the Daily Update?
The Daily Update is an email that you will receive each time there are new registrations that match your search criteria.
In order to receive the Daily Update, you need to have logged in within the last 14 days and your profile has to be active. In addition, your preferred start date must be in the future.
If you do not wish to receive the Daily Update, you can uncheck the corresponding box in your profile settings.
Exchanging messages on AuPairWorld
How can I contact au pairs or host families via AuPairWorld?
AuPairWorld lets you contact other users within the protected environment of the AuPairWorld platform. Your contact information is never passed on to third parties. Naturally, you are free to give your own telephone number, Skype or email address to au pairs/host families. However, you decide when and with whom you exchange your contact details.
Can I show my interest in an au pair or host family without writing them a message?
Au pairs and host families can send a "Hello" greeting to each other to show their interest. It is not necessary to be a Premium Member to do this.
I cannot send messages as a host family. Why not?
Host families must have a Premium account to be able to write messages to au pairs and to read the messages that au pairs have sent to them. Au pairs can write and read messages at all times.
Which language should I use when I write and send messages?
This is your choice. Use what works best for you and your message partner.
How can I tell which messages I have already read and which not?
If the message text is in bold print, then you have not yet read it. Also a small orange point appears on the profile picture of the senders of new messages that you have not yet read.
What are pinned messages?
All ongoing message exchanges that you have with your contacts are shown under "All". Under "Pinned", you will see messages that you have pinned there yourself to keep track of them. This lets you find high-priority message exchanges quickly and easily again.
I have received an email notification about a new message on AuPairWorld. But when I log into my profile, I cannot find the new message. What is the reason for this?
It sometimes does occur that you receive an email notification about receipt of a new message on the AuPairWorld platform, but when you log in there is no message to be seen. This is not a technical error. It can result from two possible scenarios:
- You have already read the corresponding messages.
Our system regularly checks whether you have received new messages, and notifies you by email. However, because the system does not know whether you have logged into your profile in the meantime, sometimes you are notified about new messages after you have already read them on AuPairWorld.
- Your messaging partner has deactivated their profile in the meantime.
A user may have sent you a message and then deactivated their account before you log into your profile again. If this is the case, you may receive an email notification but the respective message exchange will not be shown because the other party no longer has an active profile.
Older exchanges are not shown in the AuPairWorld messaging system. Why is this?
In our messaging system, you can only see conversations with au pairs or families who have logged onto the platform within the last 14 days. The reason for this is that in the past, many users complained that there were too many old messages cluttering up their inboxes from contacts who actually were no longer searching for a partner. So, in order to free the inbox from old and irrelevant exchanges, conversations are now hidden if the au pair or family in question has not logged in to the system for the past 14 days. If you do not like this change, please let us know.
How can I choose the language in which I receive emails and view the website?
You can select the language that will be used in any emails and notifications that you receive from AuPairWorld as well as the default language for the website as a whole in your profile settings.