Privacy Statement

Last modified: 05.02.2018

Previous version of AuPairWorld's privacy policy

General information

We respect your privacy and consider protecting your personal data a particular quality feature of the services we provide. Accordingly, we strictly comply with the provisions of applicable data protection laws. We are subject to the comparatively stringent data protection laws of the European Union and the Federal Republic of Germany.

The following statement provides you an overview of how we ensure the protection of your data. As a visitor to our website and user of our serves, we would like to explain to you which types of data we collect, why we do so and how we use this data.


Following your registration, all data that are relevant for searching on AuPairWorld are visible to other users. This includes pictures that have been uploaded, information regarding availability, and of course your own description as an au pair or host family. Your last name is visible for others only if they are logged in as registered users. Otherwise the last name appears in an abbreviated form. Furthermore, the complete last names of au pairs can only be seen by host families who are Premium Members. The complete last name of host families can only be seen by au pairs who are logged in as registered users. Your postal address, e-mail address or your telephone number is only accessible to AuPairWorld employees. You decide on your own to whom you provide your contact information. The AuPairWorld internal messaging system is available to you in order to make contact and exchange information.

Collection, processing and transmission of data

We only collect personal data if you register on our website. If payment is made via Paypal or ConCardis, your data is transmitted to these services for such purposes. We transmit data to companies engaged by us for purposes of analysing user behaviour (for more information, see “Analysing user behaviour” below). Should your purchase via our web-shop require any data transmission to the respective service provider, you will be notified correspondingly. Otherwise, no data is transmitted to companies or individuals other than users of the website for either commercial or non-commercial purposes.

By registering, you consent to authorize your data to be accessed by AuPairWorld users. After contact has been established via the AuPairWorld internal messaging system, you decide to which other AuPairWorld users you want to provide your contact information.

Mandatory information is indicated with an asterisk (*). This information is necessary for the AuPairWorld website to function.

When you decide to make your payment for a Premium Membership by credit card or with PayPal, you will be forwarded to the website of the respective payment processor. When this occurs, we transmit your profile number and your email address to the third-party payment processor. All additional data, such as your credit card information for example, are requested by the payment processor and handled by this service provider. AuPairWorld has no access to this information. Any reimbursements also occur directly via the respective payment processor. Please take note of the privacy statements of the respective service providers.

Credit card payments are handled by ConCardis GmbH, Helfmann-Park 7, 65760 Eschborn, Germany ( Paypal payments are handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (

With your payment via PayPal or Concardis you consent to the transmission of data to these companies.


You may revoke your consent to the future use of your data at any time. To do so, send an e-mail with the subject “Revocation” to support(at)  Your account will then be blocked and it will no longer be possible for third parties to locate you in the system.

Information on products and services by e-mail

Occasionally, we may provide you with information on our products and services by e-mail and independently of your Daily Update. You may revoke consent to the use of your data for this purpose at any time, should you no longer wish to receive these e-mails. It is sufficient to send an e-mail to: support(at) with the subject line "Marketing revocation". Please ensure that you send us your e-mail from the same e-mail address you are using in your profile on AuPairWorld. This revocation does not apply to your Daily Updates. For this purpose, you need to log into your AuPairWorld profile and change your settings correspondingly.

Use of cookies

This website uses so-called “cookies”. Cookies are text files saved on your computer which help the website analyse how users use the site. Information on users of this website created by the cookies is used in order to analyse user behaviour on the website and to improve our offerings.

You may refuse the installation of cookies by selecting the appropriate settings on your web browser; however, please note that if you do this you may not be able to use the full functionality of this website.

Remember Me Function

We offer a Remember Me function to make logging in easier. You can use this function by ticking the box during registration and a cookie will be stored locally on your system with an authentication code. When you visit our page, it checks whether a cookie such as this has been set, whether the code is still valid and logs you in automatically if it is. The cookie is valid for one year. After that, you will need to reset it. Please remember that the page needs to be called up from the same browser. When you log out of the page by clicking on “Logout”, the identification cookie will be deleted. Please remember to only use this function in private systems, if possible, and not in Internet cafés or the like, because everyone with access to your system will be logged in to our page with your username when the cookie is set.

Analysis of user behaviour prior to your registration

We automatically collect and save information on our servers left behind by your browser whilst you are surfing. We collect the complete Uniform Resource Locator (URL) clickstream to and from our website in anonymized form, i.e. the sequence of your views of our sites, including date and time, the contents you have viewed or searched for. During visits to our website, we occasionally use JavaScript in order to collect and analyse information, including the time it takes for a page to load, errors in downloading, the duration of a visit to a details page, information on interactions between pages (e.g. scrolling, clicking, mouse-overs).

A brief summary of the most important data we save:

  • Browser type / version 
  • Operating system used 
  • Referrer URL (the page you have visited previously) 
  • The name of the host of the accessing computer (IP address, abbreviated) 
  • Time of the server request
  • User history

All of this data may only be associated with a specific person if you register at AuPairWorld. This data is not aggregated with other sources of data; in addition, this data is deleted following a statistical analysis.

We also use the following software and services in order to analyse user behaviour. In some cases, these services are only used on underlying pages.

Adwords Conversion Tracking

If you reached our website via a Google advertisement, a cookie will be placed on your computer via Google Adwords Conversion Tracking. It remains valid for 30 days. To the extent you visit certain AuPair World pages whilst the cookie is valid, both we and Google are able to see that you have clicked on the ad and were directed to the site. In this manner, we learn how many users have clicked on our advertisements. You may prevent the recording of this data by deactivating the automatic placement of cookies in your browser settings for Data protection information from Google on conversion tracking may be found here.


We additionally utilise Alexa, a service of Alexa Internet, Inc. This service uses so-called tracking pixels with which user behaviour is analysed on an anonymous basis. Information on your browser, date and time of your visit to our site, sites visited and the website from which you were referred to our page, as well as your anonymised IP Address are analysed. If you do not wish your behaviour to be analysed, please follow the instructions provided on this website:

Google Analytics

AuPairWorld uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

This website uses the anonymisation functionality of Google Analytics, so the last digits of your IP address will automatically be truncated.


This website uses the web analysis service Hotjar. Hotjar is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). With Hotjar we analyse movements on our site, for example, mouse-overs, scrolling and clicking. So-called heatmaps are created from this. With these heatmaps it is possible to optimise the site and improve user experience. In addition, we are able to gather direct user feedback and therefore further enhance user-friendliness. The following data is collected by Hotjar:

- Mouse-overs, 
- Clicking,
- Scrolling,
- Anonymised IP address,
- Size of visitor’s screen,
- Type of device (smartphone, computer) and browser used,
- Country of visitor, 

- Set language settings. 

You can opt-out from being tracked by Hotjar by activating the “Do Not Track” header in your browser. These settings are available in all current browsers. Please remember to adjust these settings for all devices you use to visit our site. As long as these settings have been adjusted, your visit will not be tracked by Hotjar. For further information on data protection at Hotjar, please read Hotjar’s privacy policy at Setting instructions for “Do Not Track” can be found at

Application of the Facebook pixel

With your consent, when you start your visit to our website, we apply the "Facebook Pixel" of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You may only declare your consent to the application of the pixel if you are older than 13 years of age. If you are younger than 13 years of age, we request that you ask your parent or guardian for permission.

With this pixel, we can track the actions of users after they have seen or clicked on a Facebook advertisement. This enables us to check the effectiveness of our Facebook advertisements. The recorded data we receive is anonymous and no longer traceable to any individual user. The data itself is processed by Facebook. Facebook uses the data for its own purposes such as advertising, for example, in accordance with its own data protection guidelines ( With the application of the pixel, Facebook may also store a cookie on your computer.
You can opt out of the application of the Facebook pixel on our website at any time with future effect by clicking here.  

Analysis of user behaviour following your registration

Following your registration, we collect your IP address and the time you registered in addition to the data you have entered. Upon registration, you consent to our analysis of this data. This is necessary in order to continue to able to offer the high level of quality at AuPairWorld. For such purposes, we compare the data you have entered to additional data freely available online. This enables us to identify unwanted entries (joke entries, agencies, human trafficking, etc.). However, AuPairWorld does not guarantee the quality of the entries presented in the profiles.

E-mail tracking

We use a so-called tracking pixel in order to be able to make statements about the usage of e-mails sent by AuPairWorld. This tracking pixel enables the user behaviour to be evaluated anonymously. The information that is evaluated is the date and time the e-mail was opened or deleted. It is not possible to connect this information to you. You can rescind the processing of this data at any time with effect for the future. To do so, please e-mail us at:

Social bookmarks

As a modern service provider it is our intention to be active in the field of social media. Our site contains a link to the social network sites; no programmes from these sites are integrated into our server. The data privacy policy of the respective provider (Facebook, Google+ und Twitter) apply as soon as you visit a social network site. 


This website is encrypted using SSL (https). This means that your data are encrypted when being transmitted between your browser and our server. Data you have entered are thus protected from being viewed by third parties whilst being transmitted between your browser and our server.

Data protection officer

It is important to AuPairWorld that data is processed properly and securely under applicable data protection laws. We have appointed an external data protection officer in order to be able to document this to external parties as well.

Datenschutzberatung Moers GmbH
Neue Straße 22
34369 Hofgeismar

You may reach Mr Stephan Moers by e-mail at


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