Safety and security at AuPairWorld: Our top priority

Safety and security for our users are absolute top priorities for us at AuPairWorld – from the first moment of searching on the website to the final moment of saying goodbye after a happy and successful au pair stay.



Keeping you safe at AuPairWorld: What we do

 

Safety Standards

As the leading au pair agency on the Internet, AuPairWorld places special emphasis on the security of all its users.  The AuPairWorld website operates with the "Norton Secured" seal, one of the most trusted security services on the Internet.

Profile Protection

In keeping with our security and privacy standards, we delete profiles that have been inactive for several months. The contact data of users are not shown in the profiles and are not given to any third parties.  Only logged-on au pairs and Premium Membership families can see complete profiles.

Background Checks

Profiles are checked for completeness and plausibility – through automatic processes and individually by our highly experienced and qualified staff. In many cases we ask our users for a proof of identity for verification purposes.

Fraud Protection

We keep a close eye on user behaviour. In doubtful cases, we contact our users directly and request further information. We make use of various auditing and review techniques and are continuously developing and enhancing these features.

Individual Support

Our Support Team staff members not only review profiles on the website but are also personally available to assist our users. Questions and concerns are handled quickly and individually whether by telephone or email.  

Comprehensive Information

We provide carefully researched information about au pairing and the au pair stay in the most important host countries around the wrold.  This also includes information about general aspects of being an au pair or hosting an au pair in your family.  


 

Checklist with Yes and No

For au pairs and for host families: Preparation is a key part of security

Preparation for a successful au pair stay starts right at the beginning of your online search - whether for a host family or an au pair. That also means having a sharp eye for possible online scams and recognising them quickly. After the right au pair or host family has been found, the next step for everyone's safety is exchanging lots of communication so that both sides are well informed about all aspects of the the upcoming stay. This is the best basis for a happy, successful and mutually satisfying au pair experience.

What can I do for my safety?

 

Our tips: Keeping safe before and during the au pair stay
 


For au pairs

What's the best way to ensure a great au pair experience? Get to know your host family as well as you can in advance. That means – skyping, telephoning and exchanging emails. Sharing information and clarifying expectations gives you and your host family the best basis for a successful au pair stay.

Safety tips for your au pair stay


For host families

Hosting an au pair is enrichment for your family in many respects. But it also requires some adjustment. Your family and the au pair will need some time to get used to the new situation. With a good exchange of information in advance and some patience at the beginning, the au pair stay is sure to be a great experience.

Safety tips for host families

More on safety and security at AuPairWorld


It's not always possible to take all eventualities into account.  But if you're well informed, many problems can be prevented or dealt with more effectively. With that in mind: Know your rights as an au pair!

Woman with a headset sits at a computer and supports users of AuPairWorld

Our Support Team...

... is available to handle any questions you may have about safety and security. You can report any profiles to us that seem strange or make you feel uncertain or contact us directly and let us know your concerns. 

We provide individual support by telephone or email in English, French, German, Spanish and Italian. 

We are always pleased when we can help our users.

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