Termination/Cancellation of use

Each User may deactivate his/her Profile at any time and in doing so remove it from being displayed to all the other Users. Deactivated Profiles are deleted automatically and irretrievably as are active Profiles and Premium Memberships Profiles that have expired if no use of such Profiles is made for a period of several weeks. This also applies to any conversations in the messaging system stored under these Profiles. 

In addition, AuPairWorld grants the following right of cancellation to every consumer, whose ordinary place of residence or domicile is within the European Union or whose place of residence at the time the Premium Membership contract was concluded was within the European Union:

Right of cancellation

You have the right to cancel this contract within 14 days without specifying any reason for such cancellation. The cancellation notice period is 14 days and begins on the day that the contract is concluded. To exercise your cancellation right, it is necessary to inform us of your decision to cancel the contract in a written communication (e.g. a letter sent by post, a fax or an email) at the following address:

AuPairWorld GmbH 
Wolfsschlucht 27
34117 Kassel
Germany
Fax: +49 (0)561 – 31 0561 39
E-mail: cancellation@aupairworld.com

To meet this cancellation deadline, it is sufficient to exercise the cancellation right within the cancellation period.

Consequences of cancellation

When you cancel this contract we must promptly return all payments that have been made including delivery costs (with the exception of additional delivery costs resulting from your selection of another form of delivery than the standard form we offer) at the latest within 14 days of the receipt of your cancellation. For this repayment the same form of payment will be used that you used in making the original transaction unless explicit arrangements for another payment form are made. In no instance will extra charges be made as a result of this repayment process. If you have requested that the contracted services should begin during the cancellation period, then you must pay an appropriate amount for the portion of the services that have been provided to you up to that point in time at which you have informed us that you will exercise your cancellation right in comparison to the total volume of services specified in the original contract.

End of instructions regarding right of cancellation.

If the User cancels Premium Membership, after having used such Membership, he is obliged to make a payment to AuPairWorld for the benefit of use gained through the use of this service. The value of the benefit of use is calculated on the basis of the period of use for which the service has been used. In the event of cancellation, AuPairWorld shall retain a portion of the original payment based on this period of use. Use of Premium Membership exists in particular if the User has made use of one or several of the options for use referred to in Section 5.2 of these Terms of Service.

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