Customer service advisor with Spanish and French language skills

AuPairWorld, the leading au pair agency on the Internet, is seeking a dedicated and motivated Customer Service Advisor to join our support team at our headquarters  in Kassel, Germany.

AuPairWorld's offices in Kassel, Germany

Customer service advisor for our support team

Job description

  • Customer phone and email support in all enquiries concerning au pairing and the use of our website
  • Customer advice in the context of your role as a country expert
  • Assurance of the high quality level of our website by helping us to continuously check our web content and user profiles
  • Translation of website, email marketing and social media content into Spanish and French from German and/or English


  • Successful completion of either a professional training or university studies in customer care, journalism, economics or translation and/or a persuasive CV providing evidence of your work experience (in case of doubt, your practical work experience and skills will be more important to us than your theoretical training)

Professional and soft skills

  • Spanish and French language skills amounting to native-speaker level, as well as a good knowledge of German and/or English; any additional language skills are a plus
  • Pleasure in dealing with customers; ideally experience in customer support
  • Keen perception and distinctive skills in terms of both spoken and written communication
  • Confident use of computers, the Internet and social networks
  • A well-structured, methodic and autonomous work approach, commitment and the ability to work in a team round off your profile
  • Readiness to take a day off during the week at times to support your team on the weekends

We offer you

  • Sufficient time and our assistance to help you familiarise with your role in our company
  • A great working environment and an attractive remuneration
  • The opportunity to work within a multilingual team in Kassel
  • A large variety of interesting tasks within an international growing market
  • Teamwork, the opportunity to develop your personal qualities, specialise in different areas and contribute your expertise

Does this sound like you?

Does this sound like you? In this case, we will be glad to receive your application (motivation letter, CV and certificates) along with your salary expectations and earliest possible start date. Please send your documents to Mr. Michael Stephan as an email attachment:

[Latest update: December 2019]